SEIDiamonds.com Customer Service
SEIDiamonds.com Guarantee: All of our products are brand new, high-quality jewelry. We are committed to your satisfaction, and our goal is to provide you with the best service and outstanding prices! Contact SEIDiamonds.com: operated by: Digi Resources LLC 4115 205th AVE SE Sammamish, WA 98075 *(Shipping may not be from Seattle, WA for all products.) **Returns not accepted at this location** Toll Free 1.888.775.DIGI (3444) (Sales & Ordering 9AM-3PM PST Mon-Fri) For Order Status and Tracking, please email sales@digiresources.com. Contact Us Via E-mail: (We recommend sending email directly from your email account versus clicking on the email addresses below - not all browsers support this properly) sales@digiresources.com Sales, Customer Service, and account information. billing@digiresources.com Billing and invoice related questions. support@digiresources.com Technical Support issues and general questions. comments@digiresources.com Your comments and suggestions are always welcome. |
| Hassle Free Non-Defective Product Returns: S.E.I Diamond Co. is proud to offer a no question asked return policy. We want you to be absolutely satisfied with your jewelry. Wear it. Enjoy it. Show it off. If within 30 days after receipt of your purchase you're not completely satisfied, return it for a full refund of the purchase price or replace it - no questions asked. Free Return Shipping on orders over $250. However all products should be returned in the original state they were received. Products which have been modified by another 3rd party jeweler or abused will not be accepted for exchange or refunds. Personalized items, including custom sized rings, Sales are Final. Please click below for our Easy Return & Exchange Email: Please include (Required to Process your Return) order number, product model number, reason for return, your name, and the order date. Defective Product Returns: SEIDiamonds.com offers a 90 day (from date of shipment) replacement for defective products. Should your merchandise become defective within 90 days following your purchase date, we will gladly accept the item back to our warehouse and have a jeweler professionally inspect it and determine the proper course of action. We at SEI stand behind our merchandise and will try to repair it first - and should that not be possible, we will replace the item with a brand new one. In the event that we are unsuccessful in repairing or replacing the item due to a lack of stock or a discontinued item, we will issue a full refund against the item in the same form of payment that was initially used to purchase the item. Repairs and replacements within the 90 day warranty period are free of charge to our customers. However products which have been modified by a 3rd party jeweler or abused will not be covered under our free repair warranty. In the event that you have exceeded our 90 day warranty period, SEI will gladly repair your items. The repair costs will be quoted to you before we begin the work and should you accept them, only then will we charge your account and proceed with the repairs. Should you choose not to repair the item, we will ship your item back to you at no additional cost. Customers who do not want an item repaired or replaced can request a return authorization, within our 30 day return grace period. Please click below for our Easy Return & Exchange Email: Please include (Required to Process your Return) order number, product model number, reason for return, your name, and the order date. Return Notes:
Incorrect shipments and/or shipping damage must be reported within 48 hours of receipt by email to sales@digiresources.com. ***Please note: Credits will be posted within 5-6 weeks of actual Receipt of returned merchandise.
Please E-mail us below. Please include (Required to Process your Return) order number, product model number, reason for return, your name, and the order date. returns@digiresources.com Thank you for shopping SEIDiamonds.com! Our Number One Priority is the customer! |
